Is Comcast that bad?

This video from YouTube says it all. The story behind the video is that a Comcast-ic technician came to replace a faulty modem among other things. The technician spent more than an hour on hold and in the process fell asleep on this guys couch (the one shooting the video). I don't think its possible to make out the guys face but if they find out who this guy is he will definitely lose his job. Talk about bad PR for a company that certainly doesn't need any more.

If I could meet the guy who shot and produced this video I would definitely buy him a beer. Now I won't be so bitter when I have problems with my cable guy.