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Tuesday, June 13, 2006

Tired of automated phone systems, talk dirty to skip it

Interactive Voice Response (IVR) Systems will send you straight to a customer service rep if you just use a fowl word or two and you skip through all the annoying menus.

This story is according to Yahoo News who reports that many of the IVR systems installed across the nation will forward you directly to a customer service representative when they think you are talking dirty.

What defines talking dirty?
Well first the FCC has compiled a list they call the dirty 7. Examples include pi$$, fu#k, sh!t and some more obscene ones that I can't mention here. Apparently the list originated from comedian George Carlin who recorded a monologue entitled, "Filthy Words". The monologue was aired by a local radio station which the FCC caught whim of and immediate action ensued. Supposedly there are even more dirty words than the original 7 but I don't know anything about them ;).

Tired of pressing 7 to try to speak to a human when you call your cable company?
Well a database service called GetHuman is aiming to alleviate some of the stress you have when calling these big companies. The database has numbers for multiples companies so if verbally flipping off your insurance company doesn't work, try GetHuman.

Does this really work?
A pissed off customer tried to talk dirty and according to him it worked!
After calling a couple phone numbers with IVR systems and not having too much luck (I could have been saying anything, as long as it wasn't on their menu they were confused). But my third try did the trick. The IVR operator gave me a list of options, I said, "F*@#!" and he said: "I think you said you want to talk to a customer service agent. Is this correct?"
So the next time you find yourself in a maze of button pressing trying to get to a human, just remember that the squeaky wheel gets the grease, so squeak away!


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